Refund and Cancellation Policy

This policy covers subscriptions to the BidBegin platform and the services BidBegin Technologies Private Limited sells alongside it. It is written to be read before you pay, not after.

Subscriptions

Subscriptions are billed in advance for the period you choose — monthly or annual. You can cancel at any time from your account or by writing to hello@bidbegin.com.

Cancelling stops the next renewal. It does not shorten the period you have already paid for: your account stays active until that period ends, and you keep access to your data throughout.

Refunds

We refund in these situations:

• Within 7 days of your first paid subscription — a full refund, no reason needed, provided no auction has been run on the account. Once an auction has run, the service has been delivered.
• A duplicate or incorrect charge — refunded in full as soon as we can confirm it.
• The platform is unusable because of a fault on our side and we cannot fix it within a reasonable time — refunded for the unused part of the period, worked out day by day.

We do not refund part-used periods where the service was available and you simply stopped using it, and we do not refund one-time setup, migration, training or custom development work that has already been carried out.

How long it takes

We approve or decline a refund request within 7 working days of receiving it. An approved refund is sent back to the original payment method within 7 working days of approval. How quickly it then appears depends on your bank or card issuer, which is outside our control — usually 5 to 10 working days.

If we decline, we tell you why in writing.

Custom work and professional services

Software development, web design, integration and training work is quoted and agreed separately. Cancellation terms for that work are whatever the signed quotation or statement of work says. Where it says nothing, work already completed and delivered is payable, and anything not yet started is not.

If you disagree with a decision

Write to our Grievance Officer — the route and timelines are on the Grievance Redressal page.

How to reach us

BidBegin Technologies Private Limited
Registered office: [FILL: registered office address]
Phone: +91 78386 46362
Email: hello@bidbegin.com